Return Policy

We want you to be completely satisfied with your purchase. If you receive a defective or damaged product, please contact us as soon as possible so we can help resolve the issue.

Defective Products

We accept returns for products that are defective or arrive damaged. To request a return, please contact us within 14 days of receiving your order and provide your order number along with a description and, if possible, photos of the defect or damage.

Once the issue has been reviewed and the return is approved, we will provide instructions for returning the product.

If the product is confirmed to be defective, we will issue a full refund to the original method of payment, including reasonable return shipping costs where applicable.

Non-Defective Products

We do not accept returns for products that are not defective. Please carefully review product descriptions, specifications, sizes, and options before placing your order.

Exchanges

We do not offer exchanges. If you receive a defective product, the original item must be returned and a refund will be issued. A new order may then be placed separately if you wish to purchase another item.

Final Sale Items

Certain products may be designated as final sale and are not eligible for return, except where required by applicable law.

Contact Us

If you believe you have received a defective or damaged product, please contact us with your order number and details of the issue. We will review your request and work with you to resolve the problem as quickly as possible.

We reserve the right to refuse returns where a product has been damaged through misuse, improper handling, normal wear and tear, or other damage not caused by a manufacturing or product defect.

Shipping Policy

At The Steelhead Fly Company, we take care to package every order securely so your flies and fishing products arrive safely and ready to fish.

Processing Time

Orders are typically processed and shipped within 1–3 business days of receiving your order.

Please note that processing times may be slightly longer during busy periods, holidays, or promotional events.

Shipping

All orders are shipped using Canada Post.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when tracking is available.

Estimated delivery time is generally 2–10 business days after your order has been shipped. Delivery times can vary depending on your location, shipping service selected, weather, holidays, and other circumstances outside of our control.

Delays

The Steelhead Fly Company is not responsible for delays caused by Canada Post, weather, customs, postal disruptions, or other circumstances beyond our control.

If your package appears to be delayed, please use the tracking information provided to check its current status. If you have any questions or concerns about your shipment, please contact us and we will be happy to assist.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. The Steelhead Fly Company is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply to have the order reshipped.

International Orders & Customs

For orders shipped outside of Canada, the customer is responsible for any applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will work with you and Canada Post to help resolve the issue.

Please retain the original packaging and any damaged items if a claim is required.

Contact Us

If you have any questions about your order or shipping, please contact The Steelhead Fly Company and we'll be happy to help.